Privacy Policy

Ergonfoods.com (hereinafter referred to as “site”) is the online store of the company under the name “ERGON FOODS SA” (hereinafter referred to as “the Company”) which is based in Thessaloniki, Lassani Street no. 9, Bus. Reg. No. 043395606000, TRN 998075983, tel. +30 2310 284224, e-mail eshop@ergonfoods.com. Browsing and using the site implies your (hereinafter referred to as “You”, “Your”, “User”) explicit consent to this Privacy Policy. The Company, as the controller, has taken all necessary measures to maximize the protection of your personal data in accordance with applicable law. However, data transfer over the internet is not completely secure and any data transfer is at your own risk.

Use of the site by the User requires unconditional agreement with the following:

1. User Recognition – Data We Collect

In order to allow purchases, you will be required to disclose some of your personal data. In particular, when registering and in order to make a transaction, which is only allowed if you are over 18, you will be asked for your full name, full address, e-mail address, contact number and unique password. After the password is entered, it is encoded and stored in the company’s electronic systems in order to achieve maximum security. Therefore, the only person who knows the password is the User, who is solely responsible for maintaining his / her privacy. In case of loss or leakage of the password, the User must make a direct, written notice to the Company, otherwise the latter is not responsible for its possible use by third parties. Also, if the User chooses for an invoice to be issued, he / she will have to enter the relevant data (name, address, TRN, TRO).

In order to subscribe to the newsletters service, only your e-mail will be requested.

The Company has no access, cannot and does not collect any credit / debit / prepaid card or Paypal account data.

The Company does not in any way disclose or make public the personal data and information of Users. The User guarantees and bears responsibility for the truth, accuracy, validity, authenticity, relevance and convenience of the personal data disclosed to the Company.

Purpose of processing personal data

We process all of your personal data in accordance with the law. The Company uses your data and e-mail in order (i) to execute the sales agreement between you and the Company, (ii) to contact you with regards to products posted on the site, (iii) to send you newsletters according to your preferences, (iv) to measure site traffic and User requirements and preferences, (v) for the User to participate in competitions and promotions.

User’s rights as the data subject

At any time you have the right of access, rectification, erasure of personal data, restriction of processing or objection to the processing, as well as data portability, by sending an e-mail to eshop@ergonfoods.com. In such a case, the Company responds to the request within one month, unless the request is very complex or there is a big number of similar requests. Also, at any time, you have the option to withdraw your consent to the processing of your personal data and to choose whether or not to receive newsletters via e-mail, by selecting the relevant unsubscribe link under each communication. Finally, you are entitled to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr) if you believe that your data is being processed in a manner contrary to the law.

Transfer of data to third parties

Your personal data may be transferred to other companies that provide the Company with services such as marketing, re-marketing, communication. These companies are required to have the same security measures as those taken by the Company. The Company may also disclose to the competent authorities personal data or any other information it holds or which is accessible through its systems, provided that this is dictated by any applicable law.

Period of data storage

We only process the data for as long as it is necessary to fulfill the purposes for which it was collected. So its processing will last as long as you maintain an active account on the site or subscribe to the newsletter. After your erasure, which you may request at any time by sending an e-mail, we retain your data for as long as we are legally bound to comply with legislation and to defend our legal rights.

Cookies, Google Analytics, Facebook, Instagram, LinkedIn, Twitter

6.1. The site uses cookies. In this cookie policy, we refer to these technologies, which include cookies, pixels, and gifs, hereinafter referred to as “cookies”. By browsing the site, you agree to their creation and use. Cookies are small text files that are stored in the User’s browser while browsing through the internet. Cookies do not receive any information about the User’s personal files or documents. The use of cookies allows the site to recognize the User whenever he / she revisits it and offers him / her a more personalized experience while browsing.

If you do not wish to use cookies, you can set both the device you use to access the internet and the browser to prevent the creation and storage of cookies. However, deterring cookies may affect your browsing experience and result in the site not being fully functional. It is also possible to delete previously saved cookies.

Third parties, including Google, may display Company ads on websites and use cookies to update, optimize, and display ads based on a previous User’s visit to the site. The Company may also use cookies from a previous visit to the site for re-marketing purposes. The User may opt to exclude such use of cookies from Google by sending an e-mail to eshop@ergonfoods.com.

6.2. The site uses Google Analytics, a network analysis service provided by Google, Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies to help us analyze how you use the site. The cookie-derived information regarding your use of the site will be transmitted and stored by Google on servers in the United States. Google uses this information to evaluate your use of the site, to aggregate site activity reports, and provide other services related to site activity and Internet use. Google will not link your IP address to any other data it has access to. You may prevent Google from collecting information (including your IP address) through cookies and block it from processing this information by installing http://tools.google.com/dlpage/gaoptout.

6.3. Facebook, Instagram, LinkedIn, Twitter.

Our site includes links for Facebook, Instagram, LinkedIn and Twitter, hereinafter referred to as “social media”. When you visit our site, the browser installs a connection between your browser and the social media server. This way the social media get the information that you visited our site using your IP address. If you wish, you may associate and / or repost the content of our site on your social media profile while you are logged in to your account. In this way social media can relate your visit to our site with your account. Please note that our Company is not aware of the data being transferred or the way social media use them. For more information, please refer to the privacy policy of each social medium. If you want social media not to associate your visit to our site with the account you maintain in them, you must disconnect from your account from them before you visit our site and delete the cookies.

6.4. Creating an account through Google and Facebook.

We provide the ability to create an account on our site through the use of your codes in Google and Facebook. If you choose this way to create an account, you will be asked to give your consent so that the above platforms send the data to our Company. Your data that we receive in these cases regard only your name, your e-mail (if you have it registered), your postings to the extent they are accessible depending on your usage of the above platforms, the user photo you have selected in each of the aforementioned platforms.

1. Miscellaneous

The User’s consent to the Privacy Policy is stored by the Company and is always available to the User. The Company reserves the right to unilaterally modify, renew or revise the Privacy Policy whenever it deems it necessary and always in accordance with customary commercial practices. Any modification or renewal will be effective as soon as the present text is updated. In such a case, the User’s consent will be asked for again.

You may send any questions about the Privacy Policy at eshop@ergonfoods.com. The Company may communicate with Users either via the e-mail address they have registered or by posting an announcement to the site.

The Sale Terms & Conditions, the Terms of Use and the Privacy Policy constitute the overall agreement between the Company and the User and they supersede any oral or written communication and / or agreement regarding the use of the site.

This Privacy Policy is governed by Greek law. Competent courts for any dispute arising from it are the courts of Thessaloniki.